Returns & Exchanges

Returns

Specific “Made To Order” items are not eligible to be returned/exchanged

Any issues, including lost orders, must be reported within 90 days from placing the order to insure quality service. theconneXtion is NOT responsible for lost orders that are not reported within the 90 day time period.

  • We cannot amend or cancel orders once they have been placed. However, we can change the shipping address on an order, but it is not guaranteed.
  • Defective items can only be replaced by the same item. If item(s) arrive damaged/defective, please send photographs to answers@theconneXtion.com indicating the damages/defects, along with your order number.
  • Shipping and Handling fees can not be refunded unless we made an error.

Exchanges

“Made To Order” items are not eligible to be returned/exchanged

  • Defective items can only be replaced by the same item. If item(s) arrive damaged/defective, please send photographs to answers@theconneXtion.com indicating the damages/defects, along with your order number.